LuckLeopard Privacy Policy

At LuckLeopard Online Casino, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, play casino games, place sports bets or otherwise interact with our platform. By using our services, you agree to the practices described below.

Information We Collect

When you create an account with Luck Leopard, we ask you to provide certain personal details necessary to open and maintain your profile. We also automatically collect technical information as you browse our site or use the LuckLeopard app.

• We collect your full name, date of birth, address, email address and phone number during registration.
• We gather identification documents, selfie verification and proof of address during our KYC process, as required by our licence from Anjouan Gaming, Union of Comoros.
• We record your deposit and withdrawal history, payment method details and transaction amounts.
• We track your gaming activity, including games played, bets placed and time spent on our platform, to improve our services and detect irregular behaviour.
• We log your IP address, device type, browser information and login timestamps whenever you access LuckLeopard casino login pages.

How We Use Your Data

Here at LuckLeopard, we process your data for several legitimate purposes connected to running a safe and compliant gambling platform. We use your information to verify your identity, prevent fraud and money laundering, and to comply with our licensing obligations. Our team also relies on your data to manage your account, process deposits and withdrawals, deliver customer support, and communicate important updates about your LuckLeopard bonus offers or account status.

We may also use your contact details to send you marketing communications about promotions, such as our Welcome Casino Bonus, weekly cashback or free spin offers, provided you have not opted out. You can withdraw your consent to marketing at any time by contacting our support team.

Cookies and Tracking Technologies

Our LuckLeopard platform uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how visitors use our site. Cookies help us understand which pages are most popular, how the LuckLeopard app performs on different devices, and how we can improve navigation across desktop and mobile browsers. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features.

Data Collected During Verification (KYC)

To comply with anti-money laundering regulations, we require every player to complete identity verification within 30 days of registration. We at LuckLeopard collect colour copies of your ID card, passport or driving licence, a real-time selfie holding your document, and a recent utility bill or bank statement. All documents must be uploaded in PNG, JPEG or GIF format, in colour and at least 300 dpi; we do not accept PDF files. This information is stored securely and used solely to confirm your identity and eligibility to use our services.

Sharing of Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including payment processors, identity verification providers, game and sportsbook suppliers, regulatory authorities, and fraud prevention services. Our VegasHero-style compliance framework — applied here at LuckLeopard — ensures that any third party handling your data is bound by strict confidentiality and data protection obligations.

We may also disclose your data where required by law, to enforce our terms and conditions, or to protect the rights, property or safety of LuckLeopard Online Casino, our players or the public.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our servers use encryption protocols, and access to your personal information is restricted to authorised personnel who need it to perform their duties. Despite these measures, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and keep your LuckLeopard login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory and accounting requirements. If your account becomes dormant after 12 consecutive months of inactivity, we may close it and remove the remaining balance in accordance with our terms, though reactivation remains possible within 6 months. Once retention is no longer necessary, we securely delete or anonymise your data.

Your Rights

You have several rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request the deletion of your data, subject to our legal and regulatory obligations.
• You may object to or restrict certain processing activities, including direct marketing.
• You may request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team at support@luckleopard.io, and we will respond as soon as reasonably possible.

Restricted Territories and Eligibility

Our services are not available to residents of certain restricted countries, and players from excluded jurisdictions are not eligible for promotions or bonuses. We also prohibit the use of VPNs or any technology intended to disguise your location, as this may result in account closure. By registering with Luck Leopard, you confirm that you are accessing our platform from a permitted location and that the information you provide is accurate.

Children's Privacy

Our platform is intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will immediately close it and delete the associated data.

International Data Transfers

As we serve players across Europe, the Nordic countries, Brazil, Canada, Australia and beyond, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of LuckLeopard Online Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our 24/7 live chat or email us directly at support@luckleopard.io. We are here to help and to ensure your experience with us remains safe, transparent and enjoyable.